Quality Assurance and Compliance

At HRW, we adhere to the highest possible quality standards within the healthcare MR industry. Each member of our team is regularly trained on, and compliant with, the appropriate guidelines and processes (from ethics to pharmacovigilance); equipping them to deliver on local standards and expectations for the UK, US, Europe and emerging markets.

We are accredited to the International Organisation for Standardisation (ISO) ISO 9001:2015 (Quality management systems) and ISO 20252:2012 (Market, opinion & social research)

We adhere to principles of good practice as outlined by:

  • ABPI (The Association of the British Pharmaceutical Industry)
  • BHBIA (British Healthcare Business Intelligence Association)
  • MRS (Market Research Society)
  • EphMRA (European Pharmaceutical Market Research Association)
  • Intellus Worldwide

Our resident expert on compliance and guidelines, Yuliya Fontanetti (Operations and Compliance Director), has a keen oversight of our business’ alignment with these principles and is a member of the BHBIA Ethics and Compliance committee: helping us maintain an industry-leading standard of quality and best practice for our clients.