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Uncover the hidden drivers of human behaviour to better understand and serve your customers and strengthen the success of your asset, with the largest and most-awarded behavioural science team in the healthcare MR space- HRW Shift.
HRW Shift
Understanding the deeper motivations, thought patterns and biases influencing decision-making makes pharma strategy development much clearer.
HRW Shift, our team of behaviour change experts, shine a light on the hidden factors at play through the multidisciplinary and evidence-based lens of behavioural science — which can give you and your team that fresh “spark” in seeing how to tackle problems; promote your product; or understand your stakeholders.
Most importantly, we go beyond simply explaining to provide evidence-based recommendations on strategies and “nudges” to change behaviour in the face of your unique challenges. We take behavioural insights from the theoretical to the tangible: delivering measurable strategic change that shows up on the bottom line.
Market shaping and belief journey work
How to create opportunities for your brand by understanding habits, spheres of influence, and psychologies at play.
Understanding physicians on a deeper level
Including brand differentiation and brand image.
Patient work
Providing patients with the tools to optimize their health behaviours, adhere to their treatment regimen, understand the nuances of their conditions, and navigate the healthcare system.
Campaigns/Communications research
How to communicate in a compelling and resonant way by tailoring the content and visuals to your target audience.
Behaviour change challenges
Which nudges and behavioural change techniques are mostly like to help you achieve the desired HCP or patient behaviour.
Intervention confidence
Your most effective path of action to increase customer satisfaction, improve adherence, or boost revenues.
1. Research Design
Identifying possible behavioural elements and consulting on the most applicable methods
2. Kick-off Meeting
3. Fieldwork
Attending research to identify on psychological themes and guiding questioning/test hypothesized interventions
4. Analysis
5. Debrief
Consulting on validated behaviour change tactics and strategies to ‘nudge’ customers along the ladder of behaviour change
Case-studies
When evaluating materials for a direct to patient/ consumer campaign, the most preferred concept had a positive emotional profile (dominated by ‘hope’), however it lacked a link to motivate uptake.
We identified his ‘hopeful’ tone as a hallmark of the optimism bias meaning this messaging could actually inhibit action.
The Optimism Bias: the tendency for people to believe that they are at a lesser risk of experiencing a negative outcome compared to others
Framing considerations – people react more strongly and emotionally to moments of loss rather than gain, if appropriate, messages that generate a sense of urgency yield greatest impact on behaviour.
Episodic future thinking– making your ‘future self’ tangible helps overcome inclinations to procrastinate taking action
Result
Our client went against the concept customers ‘liked’ the most and selected the recommended concepts from behavioural science. The campaign resulted in a 12% increase in people being screened.
A client was developing a new ‘paradigm changing’ oncology diagnostic that physicians described as ‘futuristic’ and seemed to not fully understand.
HRW Shift identified the hallmarks of the ‘worldview backfire effect’: in that it’s not really an issue of them not understanding the facts, but that the offering is challenging to their worldview and threatens some elements of their model of reality. If this occurs, instead of accepting the new information, there is a high risk that customers dig in their heels and reinforce their existing beliefs.
Our client commissioned HRW to map the COVID-19 stakeholder landscape to explore the needs for their asset in development.
We conducted online bulletin boards with key HCPs (to give flexibility to contribute to the research on their own schedule) and used behavioural science analysis to understand the cognitive mechanisms driving behaviour.
Although the focus of the research was very functional, the emotion of the ongoing pandemic was having a heavy toll on HCP perspectives. HRW Shift recognised this emotion as an important factor:
Brain regions involved with emotion and threat (amygdala) inhibit learning, memory, and complex decision-making ability.
The environment in which HCPs were forming their behaviours to manage this disease was having an impact on their abilities to perform their jobs.
The behavioral science lens allowed provide tangible ‘nudges’ and tactics for our client to build their strategy for their asset, including:
Katy Irving
Rhiannon Phillips
Kiran Pawar
Jennifer Vos
Jeremy Koloski
Oliver Daysmith
Samyukta Kumar
Saket Rao
Tony Jiang
Kate Thornton
Ali Liefgreen, PhD
Katy is the founder of HRW Shift. She has an MSc from the London School of Economics and is an active member of the London Behavioural Economics network. In addition to applying behavioural understanding on projects for clients, she attends and presents at global conferences about behavioural economics in pharma market research.
Rhiannon has a master’s degree in Social Cognition, undergraduate degree in Psychology and Sociology and expertise in Neuro-Linguistic programming (NLP) and is ideally placed to consult and provide behavioural insights and support the core project team by paying close attention to language-based clues to shed further light on cognitive biases and heuristics.
Kiran has an undergraduate degree in psychology and a master’s degree in health psychology, including key constructs of the HCP/Patient relationship. She joined HRW after completing her master’s degree and consults regularly as a core part of the Shift team to ensure validated constructs in health psychology are applied.
Jen has a strong academic background in linguistics, psycholinguistics, and discourse analysis (psychology of language processing and cognition). She has experience investigating language patterns, styles (tense/style/framing) to extract a deeper understanding of perceptions, feelings, and concerns.
With a BA in computer science and an MSc in behavioural economics, Jeremy straddles the clear-cut, algorithmic sphere of technology and the murky, shifting terrain of behavioural science. Thinking across traditional academic partitions is Jeremy’s forte—he therefore enjoys injecting concepts from a wide range of disciplines into his work.
Oliver holds a Master's Degree in Behaviour Change and an undergraduate degree in Human Geography, both from UCL. He also draws on a diverse career – from facilitating behaviour change workshops to capturing customer voice – to deliver creative, evidence-based insights tailored to the business context and underlying social psychological processes.
Samyukta holds master's degrees in Clinical Psychology and Behavioural Science, reflecting her profound interest in the intersection of human behaviour and healthcare decisions. Her research background includes in-depth studies on the drivers of preventive health behaviors, with a notable focus on understanding the behavioral aspects of antibiotic consumption in the patient community. Eager to apply her expertise, Samyukta looks forward to contributing valuable insights as a member of the SHIFT team, leveraging her blend of psychology and behavioural science knowledge.
Intrigued by the intersection of human behaviour and decision-making, Saket graduated with an MSc (distinction) in Behavioural Science from the London School of Economics and Political Science. His fascination for human behaviour and health is evident in his dissertation, which focused on applying linguistic analysis to differentiate linguistic markers unique to suicide ideation. Skilled at behavioural diagnosis, research design, and quantitative research, Saket has applied behaviour science principles to solve complex behavioural challenges
Human decision-making is something which Tony finds fascinating, and he is amazed by how insights from behavioural science can make significant impacts on people's outcomes. Tony joined the Shift team, HRW's in-house behavioural science unit, in early 2022 after working for an applied behavioural science consultancy in Australia where he managed and supported projects in the healthcare, government, FMCG, finance and technology industries. Prior to this, he obtained a MSc (Distinction) in Behavioural Economics from the University of Nottingham, which is where his interest in behavioural science really solidified.
Kate joined HRW after working in the Behavioural Practice at a social research and advisory business in the UK. Here she managed and supported projects applying mixed methods research and behavioral insights to understand and influence behaviour and decision making across a range of public policy areas. Prior to this she pursued her interest in human behaviour through an MSc in Behaviour Change at University College London, and a BSc in Psychology and Cognitive Neuroscience at the University of Manchester.
Ali brings a robust academic background to her role at HRW, holding a PhD in Experimental Psychology and an MSc in Cognitive Neuroscience from University College London. During her time in education, Ali has had her research published across various domains, including healthcare AI, risk communication in weather forecasting, and legal contexts. She is looking forward to combating healthcare misinformation, exploring the potential of AI-assisted medical decision-making, and developing innovative research methodologies to better understand the perspectives of both patients and practitioners.
Blogs, News, and Insights
Episode 40: Does Parenting Change Our Brain?
From sleepless nights to endless cuddles, parenting feels transformative, but does parenting change our brains? In ou...
Episode 39: Behavioural Science FAQs
Curious about the inner workings of decision making? Wondering how Behavioural Science can transform your business? T...
Episode 38: Careers in Behavioural Science
Have you ever thought about pursuing a career in Behavioural Science? In our latest podcast, HRW Shift share their jo...
Episode 37: Why Behavioural Science and Quantitative Research Are Perfect Partners
Many recognise how behavioural science enhances qualitative research through guiding interviews and questionnaires to un...
Episode 36: Tackling Anti-Microbial Resistance (AMR) with Behavioural Science
In the second segment of HRW Shift’s podcast, ‘Antibiotic Resistance Communications’, Jeremy Koloski, Behavioural ...
Beyond Self-Reports: Leveraging Digital Tools and Passive Methodologies to Capture Authentic Patient Behaviour
Are We Really Capturing How Patients Behave? Traditional research methods often fall short, skewed by the Hawthorne e...
The Psychology Inside Your Health App: Behavioural Science in Digital Health
Digital health is evolving, but are patients keeping up? From wearables to virtual care, digital health is transforming...
What AI Gets Wrong about Behavioural Science
AI vs. Human Behaviour: Can Machines Really Understand Us? AI can process mountains of data in seconds, spotting patter...
What Can We Trust? Navigating Health Information in the Misinformation Era
Who Can We Trust? With misinformation flooding the healthcare space, it’s harder than ever to know what’s credible....
From Data to Decisions: Enhancing Tracking Research with Behavioural Science
Revolutionizing ATU and Data Tracking Research The journey to revolutionising ATU (Awareness, Trial, and Usage) and tra...
Unravelling the Language: A Linguistic Exploration of Communication Patterns in ITP and wAIHA
...
Unravelling the Language: A Linguistic Exploration of Communication Patterns in Rare Haematological Diseases
Between the Lines: A Thematic and Linguistic Analysis on Cognitive Impairments Associated with Bipolar Disorder
Cognitive impairment associated with bipolar disorder exerts a profound and far-reaching impact. To explore the intricat...
Increasing Condom Use and STI Testing: Creating a Behaviourally Informed Sexual Healthcare Campaign
Getting people to engage in preventative sexual health behaviours (condom use, STI testing) is always a challenge. Last ...
Passive Mobile Tracking: Use of apps for health behaviour change
App Use for Health Behaviou… by HRW Healthcare...
What Social Currency Can Teach Us About Health Behaviours
Why are people spending £15 on matcha lattes or chasing limited edition trainers? It is not just about taste or trends,...
Motivation and Behavioural Science: How to Build Habits That Stick
Ever started the day in your gym gear but never made it out the door? Or stocked your fridge with healthy snacks, only t...
The Power of Connection
A New Chapter With the opening of our new office space in London, we’ve been reflecting on what really makes a workpl...
Shift Summer Book Club: Rule Makers and Rule Breakers
HRW Shift is a multi-cultural team hailing from the US, UK, Australia, India, Italy, Israel and China, we often discover...
From Stadiums to Clinics: How Social Proof Is Shaping Perception
Professional women’s football has long faced an uphill battle. It has been dismissed by media figures who should have ...
“Converted the sceptics. The behavioural science gave a completely fresh view of the market. We loved it!”
Global Insights Director
“This is the most exciting research I’ve been on in my whole career.”
Senior Business Insights Lead
“I religiously go back to the report. We’ve used [the behavioural science] language specifically to talk about why we need to change things, and it has given me confidence about our next steps.”
Director, Global Sales Excellence
“This is very high quality [behavioural science advice] and has enormous actionability. Genuinely might be one of the most actionable pieces I’ve seen.”
Market Research Manager
“Behavioural insights bring an additional dimension and scientific weight to findings… nobody can argue against the behavioural insights”
Global Strategic Insights Manager
“[the behavioural science] is really of out of the box thinking: fresh and new ideas, some quick wins and some for longer term. It’s valuable and useful.”
Global Brand Lead
“These are the most tangible recommendation I’ve ever seen from a market research partner.”
Global Insights of Flagship Brand
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